Reviews — Hanover Holidays

Christmas Quebec City Reviews

Christmas Time in Quebec CityDecember 2021

Kathy was calm, efficient and positive. Wonderful tour-Beautiful province and time of year very good mix of people. Very smooth, no problems. This tour was all about food and the beauty of Quebec, the warmth of the people, so welcome after COVID.

S Stewart

Christmas Time in Quebec CityDecember 2021

Kathy was fun and informative. This was a great 1st tour for us, during COVID times. Quebec City is beautiful, especially so this time of year. We tried different foods and beverages and discovered upper and lower Quebec City. 1st time on a funicular. Everywhere we went was amazing and just the right amount of time was allotted for each place.

K Taylor

Christmas Time in Quebec CityDecember 2021

Enjoyed the tour, staff helpful, excellent guided tour, excellent sights and meals.

E MacEachern

Christmas Time in Quebec CityDecember 2021

Wonderful Tour-well planned and very good meals. Smooth driver and tour director very friendly and positive

J Ferguson

Christmas Time in Quebec CityNovember 2021

Very informative, excellent guide helped with any questions, meals excellent, driver did an awesome job. Quebec City was beautiful. No complaints.

G Irvine

Christmas Time in Quebec CityNovember 2021

Tour director was informative, great personality, friendly. All of the hotels were exceptional, comfortable sleeping and breakfasts were huge portions, rooms clean. Enjoyed from 1st to last day. We were able to see surrounding areas and drive off the 401 along scenic routes.

D. Beechey

Christmas Time in Quebec CityNovember 2021

Great tour!! Excellent hotels and staff.

P. Gebauer

Christmas Time in Quebec CityNovember 2021

This was my first bus tour. There was alot packed into this tour. Loved the sugar shack experience, tour of Manoir Montmorency was beautiful and meal excellent-amazing. Step on guide was knowledgeable.

J. McBride

Christmas Time in Quebec CityNovember 2021

Rosemary was the best escort to date! Hotels were very good or excellent. We loved Rosemary who took the time to show us Kingston on our way and she answered everyone's many questions and went above and beyond her job. She was a perfect escort, no one could ask for better.

L Connolly

Christmas Time in Quebec CityDecember 2019

Great tour. Rosemary and Kevin were wonderful, very professional. Tour was always on time and each destination explained by Rosemary. Enjoyed the hotels, very clean and comfortable, food was great.

Fonthill, ON

Christmas Time in Quebec CityDecember 2019

This tour is a great way to see Quebec City at the festive season. Hope to repeat at some point in the future.

Toronto, ON

Christmas Time in Quebec CityDecember 2019

Excellent hotels. Everything was well planned. Would travel with Rosemary again.

Bowmanville, ON

Links and Information

Our office is open Monday through Friday 9:00 a.m. to 5:00 p.m.  We are experiencing  high call volumes and will return your call as quickly as possible.  We appreciate your patience and kindness to agents on duty.

Clients must be fully vaccinated to travel (2nd dose minimum 14 days prior to departure) and onboard capacity will be as per public health guidelines on date of travel/destination requirement, which currently is at 100% in Ontario.  We encourage masks to be worn to board/exit the coach, but may be removed once you are in your seat.  Some attractions/venues may still require a mask to be worn.

Our capacity limit effective June 1, is 42 on a 56 seat motor coach.

The CDC has announced, effective Jan. 22, all persons crossing at a land border or ferry terminal, must be fully vaccinated to enter the United States.  Currently, no testing is required at these crossings to enter the U.S, and as of April 1 no testing is required to return back to Canada.  Effective October 1, 2022, arrivals may choose to use the ArrivCAN app to upload information prior to return., but is not required.

Diane Diebel, V.P., Hanover Holiday Tours
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October 20, 2022
 
 
An Open Letter to Customers, Suppliers and Friends,
 
It is with a very heavy heart that we write this letter announcing that Hanover Holidays will be ending operations as of December 31, 2022.   It has become increasingly difficult to operate the quality tours for which we are well known, and so we reached this decision after a great deal of soul searching and debate.
Diane and I purchased Hanover Holidays from Ralph & Inez McLean in August of 1993 and from that time forward we invested everything that we had to give, often sacrificing our children’s events, family gatherings and time with friends, to drive Hanover Holidays forward.  We reached a tremendous milestone in 2019, achieving record breaking sales.   And we were very excited about our 2020 product line up, which we believed would push us even further!
Overnight, those plans went from great optimism to survival mode, with the onset of the COVID pandemic.   We were determined to survive the lockdowns and emerge ready to tour again.   And despite our Industry receiving very little Government assistance, we succeeded in accomplishing that goal.   But we had no idea we would find ourselves in a brand new world.
We returned to operating tours again in the fall of 2021, only to be shut down a second time by COVID restrictions.   In April of 2022 we opened again and immediately encountered several significant problems.   Consumers with unachievable expectations; COVID; an incredible employee shortage; and suppliers failing to provide quality services, or in some cases, any services at all.   Every tour operated during 2022, required a huge investment of extra time, while we faced our own staff shortages.   Later in the year, these problems were joined by a number of natural disasters.
Looking forward, the price increases we were facing to be able to operate tours in 2023 are extremely large, in many cases exceeding a 30% increase over current years costing.   This storm of challenges backed us into a corner and no amount of planning was going to provide us a reasonable path forward.
We want to extend a sincere thank you to the thousands of customers that travelled with us each year and have appreciated the efforts we made to provide a meaningful travel experience.   Your kind and encouraging words were taken deeply to heart.
In the same way, the huge number of friendships Diane and I formed from all across Canada and the United States, created a legacy of smiles that we will continue to cherish into the future.   We look forward to continuing to enjoy those friendships.
Most of all, we want to acknowledge the incredible staff, both past and present, who worked so diligently alongside of us and made such a tremendous difference in creating wonderful travel experiences for our customers.   The challenges were many and often came in groups, but Diane and I will never forget the dedication and commitment.   Our office staff, tour directors and shuttle drivers….thank you so much!!
 
Sincerely,
 
Jim & Diane Diebel
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