HANOVER HOLIDAY TOURS
JOINING THE TOUR
Enclosed in your Tour Documents you will find a Tour Membership Ticket. This ticket shows the time and place where you are to join the tour. Please be on time. Please note Hanover Holidays has no pre arranged parking arrangements at departure points. Should you experience a delay in reaching your joining point, please call 1-800-265-5530. This number is available 24 hours a day. If calling after hours, please press Option #2 to speak to the person on call. You could be picked up at your pick-up point by the motor coach, courtesy van or taxi. Please be on the look-out for such. While all of the pick-up times are based on our 48 years of experience, weather, traffic and road conditions could potentially cause a delay. Please be patient and call the office if your transportation is more than 10 minutes late.
Please carry proof of vaccination as it is required to fly and must be shown at check in/uploaded prior to flight. Masks are also required on the flight.
Your air flight schedule is shown below and your Air Canada confirmation number is 2TTYSR. You will be checking in with Air Canada for your flight in Toronto. Due to current COVID restrictions in place, we will not have a staff member inside the airport to assist with check in. Please proceed to kiosk or ask Air Canada agent for assistance.
All passengers will be required to handle their own suitcases inside the airports, due to security measures now in place. Please ask your agent for the most up to date information. 1 checked suitcase, limit 50lbs, per person is included in your fare.
You will receive a tag for your large suitcase and a boarding pass. Your large suitcase will be dropped off prior to entry into the security line.
You must obtain your boarding pass and check in any baggage 90 minutes prior to flight and must be at your boarding gate 30 minutes prior to departure.
All passengers will be required to handle their own suitcases inside the airports. The first checked bag is included with your tour, maximum weight 23 kg (50 lb.), each way. Additional luggage or overweight will be subject to additional collection at the airport.
PLEASE NOTE: In the event that you notice your luggage is damaged, the damage must be reported immediately at the airport to the Airlines claims office. Report the damage and fill out any forms that are necessary for handling the claim. If you wait until later on or until the end of the tour, the airline cannot be held responsible for the damage. If your luggage has been broken into, the local authorities should be notified immediately.
Your Flight Schedule is as follows:
Air Canada # 608 JUN 28 Depart Toronto: 2:15 p.m.
Arrive Halifax: 5:22 p.m.
Air Canada # 7873 JUL 07 Depart Fredericton: 11:45 a.m. No food service
Arrive Toronto: 12:44 p.m.
For the well being of all customers and employees, Air Canada is temporarily adjusting on-board services as a health and safety measure in response to COVID-19. Unfortunately special meal requests are not available.
Proceed to baggage claim and collect your luggage. As you exit baggage claim, proceed to the Ground Transportation Desk in the arrivals terminal. Give the attendant your names, and you will be directed to your awaiting transportation to your downtown Halifax Hotel. This has been prepaid by Hanover Holidays. Transportation is by World Class Executive Transportation, local # 902-864-4004.
Your personal identification documentation is very valuable. May we suggest you may wish to copy your identification and leave with family at home or carry separately with you while on tour. Should this information become lost or stolen, it may assist in obtaining replacements. Government issued photo identification is required to check in for your flight. Proof of vaccnination is required to fly, and may also be required to be shown during your tour.
CARRY ON BAGGAGE ALLOWANCES
The International Air Transportation Authority has tightened their carry-on baggage allowance polices, therefore you should make sure that your carry-ons are within the following limits:
Air Canada allows each passenger one carry-on bag and one personal item. Carry-on bag may not exceed 46 “(9 x 15.5 x 21.5), and fit easily into Air Canada SizeCheck and will fit in overhead bin or underneath the seat in front of you. AND Personal Item – purse, briefcase, camera case, diaper bag, or laptop computer (must be carried on, cannot be checked) max size 6” x 13” x 17”. Neither item may be more than 22 lbs. You may also bring the following onboard and they do not count toward your personal item-food item for immediate consumption, assistive devices (wheelchair, crutches, etc), box or bag of duty-free merchandise, coat, jacket or umbrella.
CHECKED BAGGAGE ALLOWANCES
Measurement not to exceed 62” in length + width + height and a weight of 50 lbs. Bags weighing between 51-70 lbs will be subject to additional charges by the airline payable at the airport. All passengers will be required to handle their own suitcases inside the airports.
LUGGAGE SECURITY TIP
The Transportation Security Administration (TSA) suggests the following:
-screeners at the airports may open your luggage for inspection, it is best to keep your bags unlocked. If the bag is locked, they will break locks and are not liable for any damage.
An inexpensive solution is to use a “Cable Tie”. These plastic strips available at home supply stores can be looped through ends of the luggage zippers, but remember to carry something in your carryon to cut the cable at your destination. Legal items are nail clippers or BLUNT end scissors.
Or, connect the zippers with a twist tie and wrap with tape.
If your bag is inspected, they will cut the cable tie and attach a “seal”. If the “Seal” is broken when you collect your bag, and any items are missing, direct your claim to the airline.
The simplest thing to do is don’t pack anything of value in your checked luggage and leave the bag unlocked.
Note: Any sharp objects, i.e. jack knife, nail file, and lighters should be packed in checked luggage as it is not allowed in carry-ons or in your pocket and will be confiscated. Also, no liquids or gels of any type larger than 3.5 ounces are allowed to be carried on.
When travelling outside the province of your residence, please make sure you have taken out an Accident/Sickness Insurance Policy to cover you over and above your provincial health plan. If you have purchased medical protection, either from Hanover Holiday Tours or your Travel Agent, be sure to call the 24-hour travel assistance line within the time specified on your policy should you need medical assistance. Failure to contact the assistance provider may result in the compensation being declined or substantially reduced. If you wish, please ask your tour director for assistance.
Hanover Holiday Tours will handle one large suitcase per person at hotels, weight limit of 50 lbs., with hand luggage carried personally aboard the motor coach. Your supplied luggage tags should be secured to your large piece of luggage by the tour director or driver upon arrival at the motor coach. This tag identifies your luggage on the motor coach and at hotels.
Carry jewelry, money, important documents, medication, glasses or contact lenses in your hand luggage. Every effort is taken to ensure that your luggage is handled with extreme care by the motor coach driver and transfers drivers. However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur. If you notice damage at any time throughout the tour, please report it to the tour director immediately. Please do not pack your laptop or other electronic equipment in your checked baggage. Please note, while Cannabis is legal in Canada, Cannabis in any form may not be transported on any Hanover Holidays mode of transportation. Non compliance will result in removal from tour, with no refund given.
Seat Rotation is currently suspended due to COVID-19. Seats will be assigned for duration of tour, based on booking date.
ROLE OF YOUR TOUR DIRECTOR
Every Hanover Holiday Tour Director has been specially trained to conduct your tour in a friendly and professional manner. The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company.
At various times, there are local guides hired to provide their expert overview of a city. Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner.
The tour director is on call 24 hours a day, and should an emergency arise, he/she will assist you in acquiring any services that are needed.
It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it. If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible. Most times, the tour director can correct the problem on the spot, but only if he/she knows about it. It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more enjoyable.
SPECIAL REQUESTS AND ALLERGIES
Hanover Holidays has noted your request and specifications in regards to room type, allergies or special dietary requirements. Please refer to your tour membership ticket for your requests. Please note, room assignments are strictly at the discretion of each hotel, but your request is noted on your file. Dietary needs/restrictions may not be accommodated fully on all tour itineraries. Deluxe continental breakfast consists of standard fare of fruit/juice, cereal/oatmeal, yogurt, toast/muffins, and coffee/tea. Substitutions in some cases may not be available to accommodate your specific need. Specific food requirements/allergies should be forwarded at booking to enable us to forewarn hotels/restaurants of the requirements, to try and meet your request to the best of our ability. Please note, many people have sensitivity to perfumes and cologne, and as such, we require all our guests to refrain from wearing such while on tour.
Due to the wide acceptance of credit cards and debit cards, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling. Please remember to keep PIN numbers and cards secure.
For moderate eating, please allow approx. $45.00 CDN Funds per person per day. Since individual tastes differ greatly, we try to choose places with varied menus. Prices will vary with the area and your eating habits. It is an accepted custom in restaurants/dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your bill. Some meals are included in your tour cost. Please refer to your itinerary.
WEATHER AND CLOTHING
Temperatures will range from day time highs of 28 Celsius to a low of 8. Take along an all-weather coat or a heavy sweater for the cooler evenings. Dressing in layers is best. Don’t forget to bring your bathing suit to enjoy the pools at some hotels. Comfortable walking shoes are a must and it is wise to travel with a small fold-up umbrella and hand sanitizer. We would also suggest you may consider packing a small flashlight, binoculars and portable alarm clock. Masks may be required to enter some attractions and are required to board/exit or move about the motor coach. Please be sure to pack a sufficient supply for your entire tour.
Your name tag will be handed out by your tour director, as you are boarding the coach on the morning of departure. While on tour, we would ask you to wear the name tag to identify us as a group.
Please be sure to forward or print a copy for your family or friends should you need to be contacted in case of an emergency.
TRAVELLING AS A GROUP
Every Hanover Holiday tour is created based on our more than 48 years of experience. We include attractions and opportunities that are intended to give you a unique feel for the region into which you are travelling. While your personal preference might be to spend more time at one attraction and less at another, please keep in mind that there will probably be someone on the tour that feels differently. To enjoy your tour to the fullest, keep your mind open to the enjoyment that can be derived from each visit and share the enthusiasm that others may have for certain activities. Getting to know your fellow travellers will add a lot of fun to your tour and usually enhance your overall travel experience. While a group photo may be requested, we ask you to respect the privacy of others who may not wish to have their photo taken. For those wishing to participate, please note Hanover Holidays has no control where photos taken may be posted by tour participants. As well, due to the Privacy laws Hanover Holidays will not provide a name list of the group travelling.
PASSENGER STATISTICAL SHEET
Attached in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure. This information may be crucial in a medical emergency.
You have chosen one of the most environmentally friendly ways to travel. To that end, we are continually reviewing ways we can further reduce our carbon footprint and waste. Recycling is a great option, but when we can reuse items, this is better. To that end, we will no longer offer individual plastic bottles of water for sale onboard our motor coaches. We suggest bringing a reusable/refillable container and help us all reduce the amount of waste we produce.
Gratuities are not included for your tour director or driver and are left at, and in your sole discretion.
The industry standard for each is $4.00 per person per day.
We suggest you keep this as an individual activity between you and the staff member involved.
We appreciate your understanding and patience as tourism returns and our suppliers re-open. As recovery begins regular services may not yet be available. Staff shortages are an issue for everyone including restaurants, museums and hotels. On multiple night stays, many hotels are no longer offering daily housekeeping. If you wish to have your towels refreshed or your room cleaned, please contact the front desk or your tour director for assistance.
THANK YOU AND HAPPY TRAVELLING!